Artificial Intelligence in Finance Companies

Bank of America has demonstrated a strong and accelerating commitment to artificial intelligence from 2021 through mid-2025, with significant investments including a $4 billion allocation in 2025 and a 94% increase in AI-related patents since 2022.

Wells Fargo has progressively integrated AI technologies from 2021 through mid-2025, evolving from explainable AI for lending risk models to advanced generative AI applications, significantly enhancing customer experience and operational efficiency.

Citigroup has progressively embraced AI from 2023 through mid-2025, evolving from recognizing AI's transformative potential to deploying AI tools for 140,000+ employees across multiple countries, with a notable focus on generative and agentic AI technologies.

Goldman Sachs has progressively expanded its AI initiatives from early applications in wealth management and cybersecurity in 2020 to a firmwide deployment of generative AI tools by mid-2025, including a generative AI assistant rolled out to around 10,000 employees and autonomous AI coders.

Morgan Stanley has progressively integrated AI technologies since 2023, launching internal AI assistants and generative AI applications in collaboration with OpenAI, significantly enhancing financial advisor efficiency and client engagement.

U.S. Bancorp has progressively integrated AI across multiple business functions from 2019 through 2025, evolving from personalized banking experiences to advanced AI-driven marketing campaigns and embedded finance solutions.

PNC Financial Services Group has steadily expanded its AI applications from healthcare revenue cycle management with the PNC Claim Predictor in early 2023 to broader financial services and operational efficiency by mid-2025, including automation, fraud detection, and personalized customer advice.

Capital One has progressively integrated AI and machine learning into its banking operations since 2021, evolving from deploying AI-powered virtual assistants like Eno to embedding AI deeply across its enterprise with hundreds of use cases by 2024-2025.

American Express has progressively integrated AI and machine learning across its business units since 2021, focusing on credit risk assessment, fraud detection, customer experience, and business travel management, with over 70 AI use cases in production by mid-2025.

JPMorgan Chase has rapidly scaled AI adoption from Q2 2024 through mid-2025, integrating AI across multiple business functions including marketing, trading, risk management, and client services, supported by a workforce of over 2,000 AI/ML experts and 300,000 employees trained in AI.