AI @ Citigroup
Summary
- Citigroup has rapidly accelerated its AI adoption from exploratory insights in 2023 to enterprise-wide deployment by 2025, including integration of generative and agentic AI technologies, supported by partnerships with Google Cloud and internal leadership consolidation.
- The bank actively deploys AI tools to improve internal workflows and customer interactions, with over 150,000 employees engaged as of mid-2025, emphasizing productivity gains, automation of routine tasks such as commercial lending, customer service, fraud prevention, and professional development.
- Citigroup is also investing heavily in AI talent development, including company-wide prompt engineering training in late 2025, while forecasting significant industry impact and cost/revenue transformations driven by AI, despite challenges related to job displacement risks and regulatory compliance.
VIBE METER
6 AI Use Cases at Citigroup
AI Training2025
Fraud Detection2025
Customer Support2024Customer Facing
Employee Productivity2024
Loan Automation2024
Wealth Personalization2023Customer Facing
Timeline
2025 Q4
Citi launches comprehensive AI training program to retrain all 175,000 employees on prompt engineering and effective AI usage, aiming to boost workforce AI fluency and operational impact.
2025 Q3
Citigroup forecasts AI compute demand driving $2.8 trillion in incremental spending by 2029, highlighting AI’s massive capital and energy implications in Big Tech and finance.
2025 Q2
Citi scales AI adoption with over 150,000 employees using AI tools, consolidates data systems to boost productivity, and expands AI tools in 11 markets, led by three new AI leaders accelerating strategy.
- CIO Dive: Citi eyes AI productivity gains as it consolidates data systems
- Reuters: Citi launches AI tools for Hong Kong employees
- Business Insider: Citi's 'accelerating' AI strategy with new leaders
- Finews Asia: Citi Introduces AI Tools to Workers in 11 Markets
- Citigroup: Strengthening Our Commitment to AI Innovation
2025 Q1
Citigroup introduces 'Agentic AI' capable of autonomous decision-making; shifts from firm-wide generative AI ban to internal rollout, with Citi Ventures driving AI innovation partnerships.
2024 Q4
Citi partners with Google Cloud integrating Vertex AI for generative AI capabilities; launches AI tools globally to simplify employee work, enhancing customer experience and operational efficiency.
- AIX Network: Case Study: AI and Cloud Transformation at Citi
- HRD America: Citigroup deploys 2 new AI tools to simplify work
- Forbes: How Digital, Data And AI Are Transforming Customer Experience At Citi
- Reuters: Citigroup rolls out artificial intelligence tools for employees in eight countries
- Retail Banker International: Citigroup launches new AI tools in eight countries
2024 Q3
Citigroup deploys AI to streamline commercial lending processes and customizes AI-powered credit risk models to better serve customer segments.
2024 Q2
Multiple reports emerge detailing AI’s capability to automate over half of banking jobs, displacing finance roles while driving industry profits and compliance improvements.
2024 Q1
Citigroup executives acknowledge generative AI as transformative for banking but highlight risks for customer support functions.
2023 Q4: no updates
2023 Q3
Focus on AI's potential to transform wealth management by enhancing personalization, accuracy, and efficiency.
2023 Q2
Citigroup highlights AI as a game changer, recognizing its transformative potential across industries.