Artificial Intelligence in Healthcare Companies
We analyzed the enterprise AI use cases of 9 healthcare companies to understand trends, impact, and insights.
Healthcare companies' adoption of AI
Overview
UnitedHealth Group has aggressively integrated AI across its operations, deploying over 1000 AI use cases by Q2 2025, spanning claims processing, patient interaction, and resource allocation, demonstrating increasing adoption and scale.
McKesson has steadily integrated AI technologies since 2019, with increasing focus on data centralization, enterprise analytics, predictive analytics, and automation especially in healthcare supply chain, oncology, and nuclear medicine.
Cigna has progressively integrated AI technologies from 2019 to 2025, moving from early use in medication adherence and chronic disease gap identification to advanced generative AI tools enhancing customer-facing digital experiences.
Cardinal Health has progressively integrated AI in clinical oncology, supply chain, and warehouse operations from 2019 through 2025, including launching the Navista AI solutions suite in 2021 and acquiring Specialty Networks in 2024 for $1.2 billion to enhance AI-based analytics capabilities.
Elevance Health has steadily integrated AI technologies since mid-2023, expanding AI-powered digital concierge care to 40,000 members by end of 2023 and progressing into advanced generative AI applications by early 2024 to personalize patient care and accelerate roster processing.
HCA Healthcare has steadily increased its adoption and expansion of AI technologies from 2023 through mid-2025, focusing on generative AI and ambient AI solutions that streamline clinical documentation, facilitate handoffs, and improve emergency room workflows across its network of over 180 hospitals.
Johnson & Johnson has increasingly integrated AI in its MedTech and pharmaceutical operations from Q1 2024 through Q3 2025, focusing on surgical assistance, drug discovery, and supply chain efficiency.
Merck has steadily integrated advanced AI technologies, including generative AI and machine learning, into drug discovery and development from late 2023 through mid-2025, collaborating with key partners like Vector Institute and Variational AI to enhance small molecule design and clinical study efficiency.
Pfizer has evolved from early AI experimentation in drug discovery (since 2014) to extensive deployment of AI across drug R&D, clinical trials, marketing, and compliance, including generative AI platforms like 'Charlie' to multiply content creation efficiency by up to 5x and accelerate drug approvals 2-3x.
49 Use Cases in Healthcare
| Company | Use Case |
|---|---|
| Elevance Health | Workforce Management Collaborations are underway to introduce AI-enhanced platforms for claims processing and workforce planning, aimed at improving operational management and efficiency. traditional |
| HCA Healthcare | Stroke Detection HCA implements the Viz.ai augmented intelligence platform that automatically detects large vessel occlusions via CT imaging, enabling faster diagnosis and treatment of stroke patients in clinical workflows. traditional |
| Cigna | Cost Tracking Cigna offers real-time cost tracking enabled by AI tools, allowing members to monitor healthcare expenses dynamically and make better financial decisions. traditional |
| Cigna | Customer Support Cigna implemented a generative AI-powered virtual assistant providing conversational, personalized answers about health benefits, claims, and care, enhancing customer experience with high satisfaction and engagement rates. generative |
| Cigna | Provider Matching Cigna uses AI to personalize provider recommendations for members, tailoring healthcare options to individual needs and improving decision-making efficiency. traditional |
| Cigna | Claims Processing Smart claim submission features powered by AI streamline the filing and review process for health insurance claims, reducing administrative burden and improving operational efficiency. traditional |
| Merck & Co. | Clinical Authoring Merck partnered with McKinsey to develop generative AI applications to automate and accelerate the authoring of clinical study documents, improving efficiency and accuracy. generative |
| Johnson & Johnson | Cancer Detection AI technologies integrated into medical devices aid in early detection of lung cancer by analyzing imaging data, enhancing treatment outcomes through timely identification of the disease at its most treatable stages. generative |
| UnitedHealth | Clinical Documentation UnitedHealth leverages AI to transcribe clinician-patient conversations and summarize medical data, aiming to reduce clinician administrative burden and improve data accuracy for care management. generative |
| UnitedHealth | Customer Support AI-powered chatbots deployed by UnitedHealth assist customers by routing calls and providing automated responses, enhancing customer experience and operational efficiency. agentic |