AI @ XPO Logistics

XPO leverages AI to minimize miles and handling in LTL freight, maximizing space and reducing unnecessary unloading; the LTL 2.0 optimization program integrates AI and machine learning for operational leadership.

• Trucking Dive: XPO leans on AI to minimize miles, handling for LTL freight
• Scientific Research and Community: Transforming Fleet Operations with Artificial Intelligence
• AInvest: XPO Logistics: Automating the Supply Chain and Redefining Industry Leadership

Brad Jacobs hires a chief artificial intelligence officer to lead AI strategy; AI is used to improve resource allocation, expedite customer interactions, and personalize real-time assistance.

• CliffsNotes: Poster assessment (docx)
• DC Velocity: Investor Brad Jacobs hires “chief artificial intelligence officer”

AI applications expand to inventory management by predicting demand, optimizing stock levels, and automating replenishment, alongside broader supply chain automation and analytics adoption.

• Existek: AI in Logistics: How Does It Transform the Industry?
• Windward: 4 Takeaways From Gartner's Supply Chain Symposium/Xpo

Integration of IoT sensors combined with AI to generate continuous data streams for operational insights and launch of 'Andrea', an AI-driven HR chatbot to improve candidate experience.

• XPO: How Is Technology Changing the Logistics Industry?
• XPO: XPO Logistics uses AI to improve the candidate experience in new HR chatbot

Use of AI-powered tools for weather pattern tracking to optimize delivery schedules and deployment of an AI chatbot to improve last-mile delivery customer experience.

• Alvys: The Future of Trucking: How AI is Revolutionizing Logistics
• XPO: XPO Uses AI-Powered Chatbot to Enhance the Last-Mile Delivery

Launch of an integrated digital customer service management platform with ongoing efforts to fully automate tasks using AI for enhanced customer efficiency.

• XPO: XPO Logistics Launches Its Integrated Digital Customer Service Management Platform

XPO enters a multi-year partnership with Google Cloud to leverage AI, machine learning, and data analytics to build faster, more efficient, and sustainable supply chains.

• The SCXchange: Google Cloud sees rising profile in logistics applications
• PR Newswire: XPO and Google Cloud Enter Into Multi-Year Partnership to Build Faster, More Efficient Supply Chains
• PYMNTS.com: XPO, Google Cloud Team to Create Faster Supply Chains
• FleetOwner: XPO partners with Google Cloud to build faster supply chains

Deployment of machine learning to analyze consumer demand and predict inventory for retail customers, enhancing supply chain responsiveness.

• FreightWaves: XPO Logistics deploys machine learning to optimize supply chain with video

XPO Logistics pilots proprietary AI tools to optimize LTL driver pickup and delivery sequences and dynamically adjust routes in real time.

• XPO News: XPO Logistics Announces Four New Technology Initiatives for LTL Optimization