Rudy Lai
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AI @ Walmart

Largest company by revenue globally
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Walmart has significantly expanded its AI adoption from 2023 through 2025, moving from foundational applications in inventory management and customer experience improvements to advanced generative and agentic AI deployments impacting supply chain, product development, and workforce management.
  • Key AI initiatives include generative AI chatbots for supplier negotiations, hyper-personalized shopping experiences via AI-driven search and content platforms, AI-powered task management reducing shift planning time by two-thirds, and AI accelerating apparel trend-to-product cycle from six months to under two months.
  • By mid-2025, Walmart deploys sophisticated AI agents like 'Sparky' for customer assistance, super AI agents for workforce insights, and real-time global supply chain AI integration, resulting in measurable ROI such as 40% faster customer support resolutions and plans for 95% U.S. households to have three-hour delivery.

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7 AI Use Cases at Walmart

Conversational Support
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Walmart deploys conversational AI agents like 'Sparky' to assist customers with product reviews, ordering help, and personalized recommendations, handling millions of queries weekly. [1]
Supply Chain Optimization
2025
Traditional
Generative
Agentic
Outcome
Costs
Real-time AI and automation systems overhaul Walmart’s global supply chain to improve stock accuracy, order fulfillment, and delivery speeds aiming to cover 95% of U.S. households with 3-hour delivery. [1]
Task Management
2025
Traditional
Generative
Agentic
Outcome
Costs
AI-driven task management tools automate employee scheduling and shift planning, reducing time spent from 90 minutes to 30 minutes, freeing managers to focus on other priorities. [1]
Apparel Trendspotting
2025
Traditional
Generative
Agentic
Outcome
Revenue
Generative AI accelerates Walmart’s apparel product cycle by analyzing global trends and influencer data to create on-trend fashion, reducing development time from 6 months to 6-8 weeks. [1]
Supplier Negotiations
2024
Traditional
Generative
Agentic
Outcome
Costs
Walmart employs generative AI chatbots to autonomously negotiate contracts and deals with suppliers efficiently, lowering negotiation times and costs. [1]
Personalized Shopping
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
AI-powered enhancements in Walmart’s app and web platforms personalize customer journeys by tailoring search results, content, and product recommendations based on individual behavior and data. [1][2]
Inventory Management
2023
Traditional
Generative
Agentic
Outcome
Costs
Walmart uses AI to optimize inventory levels, improve product availability, and reduce stock-outs by analyzing vast data points and predicting demand accurately. [1]

Timeline

2025 Q3

2 updates

Walmart advances its AI roadmap with 'super agent' strategies including Sparky customer assistant and workforce data agents; global supply chain reengineered with real-time AI; AI reduces customer support response by 40%, shortens shift planning, and enables aggressive delivery targets; leadership emphasizes AI as essential to future retail.

2025 Q2

3 updates

Extensive AI deployment including agentic AI with Model Context Protocol for standardizing AI models; tools like AI-driven task management reduced shift planning from 90 to 30 minutes; generative AI accelerates apparel development from 6 months to 6-8 weeks; over 900,000 workers supported weekly by conversational AI; emphasis on ROI with improved customer experience and operational efficiency.

2025 Q1

1 updates

Implementation of AI-powered robots to automate warehouse processes, enhancing operational efficiency alongside human workforce.

2024 Q4

1 updates

Walmart embraces generative AI and augmented reality as core to its ecommerce strategy, utilizing proprietary AI for hyper-personalized shopping experiences via platforms like the Content Decision Platform.

2024 Q3

1 updates

Use of AI to update search functionality and crunch 850 million product data points to personalize customer experience; Walmart's AI efforts compared against Amazon's.

2024 Q2

2 updates

Deployment of generative AI in customer mission-based queries and frontline employee empowerment; Walmart's AI and AR technology adoption discussed in academic and industry platforms.

2024 Q1

2 updates

Walmart trialed generative AI chatbots to close deals with 89 suppliers and started AI-enhancements in its app to personalize the consumer journey.

2023 Q4: no updates

2023 Q3

1 updates

Exploration of AI for contract negotiations and introduction of early AI agents frameworks for semi-autonomous large language model agents.

2023 Q2

1 updates

Walmart began integrating AI and machine learning focused on improving inventory management, fraud detection, and enhancing customer experience.