AI @ UPS

UPS deployed AI automation to reduce labor hours by nearly 10%, improved wholesale operations with AI-driven forecasting and workflow automation, and leveraged data and digital twins for predictive logistics optimization.

• UPS: Streamline Your Wholesale Operations With Automation and AI
• TraxTech: UPS Deploys AI Automation to Replace 43000 Workers
• Klover AI: UPS's AI Strategy: Analysis of Dominance in Logistics AI

UPS entered talks with robotics startup Figure AI to deploy humanoid robots for logistics tasks and implemented AI-driven pricing strategies to identify revenue growth and margin opportunities.

• Transport Topics: UPS in Talks With Startup Figure AI to Use Humanoid Robots
• Forbes: UPS Uses Artificial Intelligence For Pricing
• PYMNTS: UPS Considering Partnership With Robotics Startup Figure AI

UPS addressed power supply concerns in AI data centers, indicating infrastructure considerations for supporting AI workloads.

• Salicru: UPS systems for artificial intelligence

UPS continued transforming operations with AI-driven solutions including generative AI for customer service and machine learning for operational optimization.

• AI Expert Network: Case Study: UPS Leverages AI to Transform Operations

UPS opened the Velocity facility featuring smart automation and AI, deployed generative AI for customer service automation, and used AI with Google Cloud to secure package delivery against porch piracy.

• About UPS: 5 ways the new UPS Velocity facility orchestrates
• CIO: UPS delivers customer wins with generative AI
• Google Cloud Blog: UPS leverages BigQuery and Striim for AI-secured package delivery

UPS leveraged AI through the Languages Across Logistics platform to break down language barriers for employees, while also undergoing workforce reductions linked to AI-driven cost savings.

• About UPS: UPS is improving careers and access to opportunity with the help of AI
• ABC11: UPS takes hit as AI's impact on the workforce plays out

UPS expanded its DeliveryDefense program using machine learning to combat package theft by analyzing delivery patterns and loss frequency.

• AI Business: UPS Combats Theft With Machine Learning, Expands Automation
• About UPS: UPS's DeliveryDefense pits AI against criminals

UPS integrated robotics from Dexterity, Fortna, and Plus One Robotics with AI and machine learning to enhance package sorting efficiency and network capacity matching.

• Robotics247: UPS Uses Robots and AI to Strengthen Network
• Supply Chain Dive: UPS uses AI, machine learning to match network capacity

UPS reported saving $200 million annually through AI applications including chatbots for package tracking and dynamic route optimization.

• Marketing AI Institute: How UPS Uses AI to Save $200 Million a Year

UPS deployed AI-enabled conversational tools to improve customer interactions, such as answering queries about UPS locations and package tracking.

• Forbes: The Brilliant Ways UPS Uses Artificial Intelligence