AI @ UPS

AI-driven automation reduces UPS workforce by 43,000 over three years, cuts labor hours by nearly 10%, and generates $1 billion in annual savings with up to 40% cost reductions. CEO Carol Tomé emphasizes AI's superior speed and accuracy over humans.

• Trax Tech: UPS Deploys AI Automation to Replace 43,000 Workers
• UPS: Streamline Your Wholesale Operations With Automation and AI

UPS explores humanoid robot partnerships with Figure AI; employs AI for dynamic pricing and workforce adjustment; adopts AI-tolerant UPS power systems for data center resilience.

• Schneider Electric Blog: AI-tolerant UPSs: The first line of defense in data center resilience
• Transport Topics: UPS in Talks With Startup Figure AI to Use Humanoid Robots
• Forbes: UPS Uses Artificial Intelligence For Pricing
• PYMNTS.com: UPS Considering Partnership With Robotics Startup Figure AI
• Fox Business: UPS, Cisco, and other companies are using AI to adjust workforce

Concerns about power supply reliability in AI data centers highlighted as UPS supports AI infrastructure demand.

• Salicru: UPS systems for artificial intelligence

UPS continues broad AI transformations, implementing generative AI for customer service automation and machine learning for logistics optimization.

• AI Expert Network: Case Study: UPS Leverages AI to Transform Operations

UPS Capital uses Google Cloud and AI to secure package delivery against porch piracy; generative AI streamlines customer service; new UPS Velocity facility utilizes smart automation and AI.

• Google Cloud Blog: UPS leverages BigQuery and Striim for AI-secured package delivery
• CIO: UPS delivers customer wins with generative AI
• About UPS: 5 ways the new UPS Velocity facility orchestrates

AI leveraged internally to enhance employee career development via Languages Across Logistics platform; workforce impacted by layoffs linked to AI efficiency gains.

• About UPS: UPS is improving careers and access to opportunity with the help of AI
• ABC11: UPS takes hit as AI's impact on the workforce plays out

Expansion of DeliveryDefense program utilizing machine learning to fight package theft using data such as location and delivery attempts.

• AI Business: UPS Combats Theft With Machine Learning, Expands Automation
• About UPS: UPS's DeliveryDefense pits AI against criminals

UPS deploys AI and machine learning to improve package sorting efficiency with robotics partners like Dexterity and Plus One Robotics, enhancing network capacity and employee experience.

• Supply Chain Dive: UPS uses AI, machine learning to match network capacity
• Robotics247: UPS Uses Robots and AI to Strengthen Network

UPS leverages AI-powered solutions including chatbots and dynamic routing, saving approximately $200 million annually through operational efficiencies.

• Marketing AI Institute: How UPS Uses AI to Save $200 Million a Year

UPS begins using AI-enabled chatbots to enhance customer interaction by providing location info and package tracking via conversational interfaces.

• Forbes: The Brilliant Ways UPS Uses Artificial Intelligence