Rudy Lai
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AI @ Lowes

Home improvement #2 after Home Depot
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Lowe's has progressively integrated AI technologies since Q3 2022, starting with a pioneering digital twin system to support associates, evolving into advanced generative AI capabilities such as the Mylow virtual home improvement assistant launched in Q1 2025, and continuing with broad deployment of AI tools to enhance customer experience and associate productivity by Q3 2025.
  • Key leadership contributions come from Chandhu Nair, Lowe's SVP of Product and Technology, Data and AI, who has driven the maturity of the AI strategy focused on 'how we shop, how we sell, how we work,' while partnerships with Nvidia and OpenAI have been instrumental in accelerating AI adoption.
  • AI is applied extensively across Lowe's retail ecosystem—improving customer service through virtual advisors, optimizing store layouts and merchandising via digital twins, supporting Pro contractors (30% of customer base), automating self-checkout and associate onboarding—resulting in enhancements to customer experience, operational efficiencies, and employee enablement.

VIBE METER

More AI announcements = more VIBE
Q1 23Q2 23Q3 23Q4 23Q1 24Q2 24Q3 24Q4 24Q1 25Q2 25Q3 25🔥🔥🔥🔥

5 AI Use Cases at Lowes

Associate Enablement
2025
Traditional
Generative
Agentic
Outcome
Lowe's equips store associates with AI tools such as Mylow Companion to assist in answering customer queries, supporting onboarding, and improving overall customer service. [1][2][3]
Virtual Assistance
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Lowe's uses AI-powered virtual assistants like Mylow, built with OpenAI technology, to provide customers with real-time home improvement advice and answers to questions, enhancing the shopping experience both online and in-store. [1][2][3]
Checkout Automation
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Costs
Lowe's employs AI computer vision tools like Nvidia's Nudge to facilitate self-checkout, reducing transaction times and associated costs while enhancing customer convenience. [1][2]
Pro Contractor Support
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
AI tools and enhancements are geared toward Lowe's professional contractor customers, who make up 30% of its customer base, through personalized offerings and services supported by AI insights. [1][2]
Store Optimization
2022
Traditional
Generative
Agentic
Outcome
Revenue
Using AI-generated digital twins updated multiple times daily, Lowe's optimizes store layouts, merchandising strategies, and inventory management to better match customer demand and reduce shrink. [1][2][3]

Timeline

2025 Q3

3 updates

Lowe's continued focus on AI as a strategic lever to drive market share and customer experience enhancements, with more than 50 machine learning models deployed for pricing, forecasting, marketing, and supply chain optimization. Leadership by Chandhu Nair highlights AI's role in reshaping home improvement retail with a company-wide innovation focus.

2025 Q2

3 updates

Rollout of AI assistant tools (Mylow Companion) for store associates focused on improving customer service and onboarding, with expanded AI usage for employee support in answering product questions, leveraging OpenAI and Google Cloud. Leadership emphasized career relevance in the AI era.

2025 Q1

3 updates

Major milestone with launch of Mylow, Lowe's first AI-powered virtual home improvement assistant developed with OpenAI, integrated with Apple Vision Pro. AI adoption expanded to self-checkout computer vision (Nudge) and store digital twins updated multiple times daily, optimizing merchandising, reducing shrink, and improving customer experience.

2024 Q4

2 updates

Focus shifted towards Pro contractor business representing 30% of customers, reinforcing AI integration efforts. Lowe's set business goals for 2025 driven by an AI platform strategy targeting customer experience enhancement and productivity gains.

2024 Q3: no updates

2024 Q2

2 updates

Lowe's highlighted its collaboration with Nvidia to advance AI in retail operations and discussed strategies to renovate customer experience via AI, with key insights from Chandhu Nair.

2024 Q1: no updates

2023 Q4: no updates

2023 Q3: no updates

2023 Q2: no updates

2023 Q1: no updates

2022 Q4: no updates

2022 Q3

1 updates

Lowe's unveiled an industry-first digital twin technology combining AI, 3D visualization, and augmented reality to empower retail associates in customer service.