Rudy Lai
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AI @ Lowes

Home improvement #2 after Home Depot
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Lowe's has steadily increased its artificial intelligence adoption since 2022, evolving from pioneering digital twins and AR tools for associates to launching a generative AI-powered virtual home improvement assistant 'Mylow' in 2025, significantly enhancing customer engagement and operational efficiency.
  • The company has formed key partnerships with Nvidia and OpenAI, enabling deployment of AI-powered tools like AI computer vision self-checkout systems, store associate assistants, and AI-driven store layout optimization, with a strong emphasis on serving both retail customers and 30% pro contractor clientele.
  • Lowe's AI strategy focuses on a comprehensive digital transformation covering customer experience, employee productivity, merchandising, shrink reduction, and personalized shopping assistance, backed by leadership including SVP Chandhu Nair and CEO Marvin Ellison, positioning the company as an AI-driven leader in home improvement retail by late 2025.

VIBE METER

More AI announcements = more VIBE
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5 AI Use Cases at Lowes

Associate Support
2025
Traditional
Generative
Agentic
Outcome
AI-powered tools assist store associates by answering product questions, facilitating employee onboarding, and improving customer service efficiency on the store floor. [1][2][3]
Customer Insights
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
Using AI vector search technologies, Lowe's creates personalized product recommendations on its ecommerce platform, enhancing shopper engagement and conversion rates. [1]
Virtual Assistance
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Lowe's uses AI conversational agents like 'Mylow' to provide customers with real-time home improvement advice, enabling personalized, accessible assistance directly from their devices. [1][2][3]
Checkout Automation
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Costs
AI computer vision tools like Nvidia's 'Nudge' power self-checkout systems to detect purchases accurately, streamline payment processes, and reduce shrink. [1]
Store Optimization
2022
Traditional
Generative
Agentic
Outcome
Revenue
Leveraging AI-generated digital twins and advanced analytics, Lowe's optimizes store layouts and merchandising to better align with customer behavior and improve sales. [1][2][3]

Timeline

2025 Q4: no updates

2025 Q3

3 updates

Lowe's AI leadership, including SVP Chandhu Nair, highlighted ongoing AI innovations such as associate tools, digital twins, and spatial commerce that aim to improve store layouts, predict product trends, and drive a company-wide AI innovation culture.

2025 Q2

4 updates

Lowe's deployed AI assistants to store associates to enhance customer service and onboarding, integrated OpenAI-powered voice and text apps for product info, utilized Google Vertex AI Vector search for ecommerce recommendations, and emphasized agentic AI strategies under SVP Chandhu Nair.

2025 Q1

4 updates

Lowe's launched 'Mylow', an OpenAI-powered virtual home improvement assistant, deployed AI self-checkout systems using Nvidia's computer vision, created AI digital store twins updated multiple times daily, and expanded AI adoption across all value chains.

2024 Q4

2 updates

Lowe's focused AI integration efforts on its professional contractor segment (30% customer base) and announced a strategic AI platform framework to boost customer experience and productivity in 2025.

2024 Q3: no updates

2024 Q2

2 updates

Lowe's expanded AI investments, partnering with Nvidia to improve retail operations and focusing on upgrading the customer experience with nascent AI technologies.

2024 Q1: no updates

2023 Q4: no updates

2023 Q3: no updates

2023 Q2: no updates

2023 Q1: no updates

2022 Q4: no updates

2022 Q3

1 updates

Lowe's unveiled an industry-first digital twin integrating AI, 3D visualization, and augmented reality to empower store associates to better serve customers.