AI @ Kroger

Kroger scaled AI-enabled inventory and shrink management to improve operational efficiency; Todd James, former Chief Data Officer, left to found an AI-focused startup addressing common AI challenges.

• National CIO Review: Kroger's Fresh Focus and AI-Driven Operations
• Grocery Dive: Why Kroger's former chief data officer is starting an AI startup

Kroger continued investment in the EDGE system, reinforcing the strategy of AI-enabled electronic shelf labels for pricing and inventory environment.

• Voice of Frisco: Emerging in AI: Kroger Implements EDGE System

Kroger’s AI-powered dynamic pricing system attracted controversy over privacy concerns; leadership cited use of AI to reduce pickup lead time and enhance associate experience. Continued deployment of EDGE system (partnership with Microsoft) for electronic shelf labels and pricing optimization.

• Perplexity.ai: Kroger's Controversial AI Pricing
• Forbes: How Kroger Is Using Data And AI To Drive Innovation In The Grocery Industry
• World Socialist Web Site: Kroger's EDGE and other corporate swindlers use AI to rob shoppers
• Giro's Newsletter: Kroger's AI Pricing: Revolution or Controversy in Grocery
• Common Dreams: 'Corporate Greed Is Out of Control': Warren Slams Kroger's AI Pricing
• PitchGrade: Kroger: AI Use Cases 2024

Kroger partnered with Intelligence Node to deploy generative AI tools enhancing third-party marketplace listings through content management, dynamic pricing, and improved search relevance. CIO highlighted ongoing use of AI/GenAI for marketing and customer experience improvements.

• Grocery Dive: Kroger links with AI retail analytics firm to boost marketplace
• Retail TouchPoints: Kroger Employs New Gen AI Tool to Enhance Marketplace Listings
• Chain Store Age: Kroger enhancing third-party product listings with generative AI
• Digital Commerce 360: Kroger adds AI to its marketplace
• Kroger IR: Kroger CIO Discusses Digital Innovation Trends for Grocery Retail in 2024

Kroger’s AI system helped customers self-correct 75% of self-checkout errors without employee help, improving checkout speed and experience.

• Wide Moat Research: Kroger is Using AI to Catch Criminals and Reward Valued Customers

Kroger maintained leadership in retail by leveraging generative AI and data analytics to improve customer and associate experiences.

• Diginomica: Making generative AI speak retail - Walmart and Kroger have big plans LLMs

Kroger deployed Google Cloud AI, machine learning, and data analytics tools to enhance various business applications within its operations.

• Specialty Food Association: Kroger Leverages AI, Data Analytics

Kroger moved beyond pilot stage for AI and computer vision-based self-checkout solutions with Everseen’s platform, enabled by Lenovo's Edge AI technology.

• Chain Store Age: Kroger rolls out visual AI-based self-checkout
• Lenovo StoryHub: Shaping Kroger's Self-Checkout of Tomorrow with AI and Edge Computing

Kroger launched Chefbot, an AI Twitter tool for personalized recipe recommendations, and further adopted Everseen's AI tech to reduce self-checkout errors.

• Kroger IR: Kroger Launches Chefbot, a First-of-Its-Kind AI Twitter Tool
• RT Insights: Kroger Adopts Artificial Intelligence to Reduce Self Checkout Errors

Kroger partnered with Everseen to roll out Visual AI technology at 2,500 self-checkout stations, aiming to reduce customer errors; Mike Lamb involved in leadership.

• Payments Journal: Kroger Bags AI Tech Solution For Self-Checkout
• AndNowUKnow: Kroger Nabs New Partner Everseen, Prepares to Roll Out AI Software

Kroger introduced the Kroger EDGE system (Enhanced Display for Grocery Environment), signaling initial AI adoption focused on in-store digital shelf technology.

• Indigo9 Digital Inc.: How Kroger Uses Artificial Intelligence (AI) to Innovate