AI @ Home Depot

Home Depot integrates AI agents with human expertise to enhance store operations, empower associates, and deliver improved customer satisfaction, building a pro-focused AI-driven ecosystem.

• Klover AI: Home Depot's AI Strategy: Path to AI Dominance in Home Improvement Retail
• Klover AI: Home Depot Uses AI Agents: 10 Ways to Use AI [In-Depth Analysis 2025]
• Yahoo Finance: Will AI-Driven Tools Improve Home Depot's In-Store Edge?

Home Depot's CIO promoted from within; by mid-2024 the company piloted 175+ ML and generative AI use cases; AI tools contributed to strong online sales growth with Magic Apron; strategic digital and AI transformation continues.

• CIO Dive: Home Depot elevates CIO from within as AI adoption plans accelerate
• JoinRebelution: Home Depot's Quiet Dominance in the 'Home AI' Space
• National CIO Review: Home Depot Fills the Bucket with AI and Digital Tools
• Digital Commerce 360: Generative AI tool helps Home Depot online sales grow in Q1

Launch of Magic Apron, a generative AI suite for customer assistance answering how-to and product questions, boosting online sales and improving shopping tools on the website.

• Fortune: Home Depot turns to AI to answer online shoppers' questions
• The Home Depot: The Home Depot Introduces Magic Apron, a Suite of Generative AI Tools
• Chief Marketer: The Home Depot invests in AI shopping tools
• The Home Depot: Unveiling Magic Apron: The Home Depot's Smartest Tool Yet
• PYMNTS.com: Home Depot Reportedly Banking on AI to Rebuild Sales
• Sourcing Journal: David's Bridal Embraces AI; Home Depot Intros Gen AI

Home Depot enhanced customer experience with AI-powered in-store expertise and digital tools, including a DIY generative AI model to assist staff responses.

• Renascence.io: How Home Depot Enhances Customer Experience (CX) with In-Store Expertise and Digital Tools
• The Stack: Home Depot DIY GenAI model tells humans what to say

Home Depot deepened its partnership with Google Cloud, leveraging AI across inventory management, supply chain, and customer experience with numerous deployments and case studies highlighting the integration.

• Procurement Magazine: How Google Cloud is Enhancing The Home Depot's Inventory Operations
• AI Expert Network: Case Study: The Home Depot's AI Journey with Google Cloud
• Retail Insight Network: The Home Depot's Google Cloud link boosts its tech strategy
• Chain Store Age: Home Depot optimizes customer experience, operations with Google Cloud
• PR Newswire: The Home Depot Extends Relationship with Google Cloud
• Supply Chain 360: AI in Retail: The Home Depot's Success with Google Cloud
• PitchGrade: Home Depot (The): AI Use Cases 2024

Home Depot, alongside Google, faced a class action lawsuit regarding use of AI and alleged privacy violations in California.

• DWMMag: Home Depot Facing Class Action Lawsuit Over Use of AI

Home Depot expanded AI use including machine learning and computer vision with projects like the home-grown Sidekick system to keep shelves stocked.

• ZDNet: How this retailer uses machine learning and computer vision to keep its shelves full

Michael Carpenter highlighted using AI and data science to support backend store operations across 2,300 stores.

• Northwestern University: Talking Data Science with Home Depot's Michael Carpenter

Huiming Qu discusses Home Depot's early efforts leveraging AI to improve customer experience.

• MIT Sloan Management Review: DIY With AI: The Home Depot's Huiming Qu