AI @ Home Depot

Home Depot's AI strategy aims at dominance in home improvement retail by integrating AI agents with human expertise to improve operations, empower associates, and enhance customer service, focusing on Pro customers.

• Klover AI: Home Depot's AI Strategy: Path to AI Dominance in Home Improvement Retail
• Klover AI: Home Depot Uses AI Agents: 10 Ways to Use AI [In-Depth Analysis]

Home Depot continues to expand AI and digital tool adoption; CIO Angie Brown leads aggressive scaling of over 175 AI use cases as part of a tech roadmap focused on digital infrastructure, supply chain, and scalable customer platforms; generative AI tools report strong engagement and contribute to online sales growth.

• The National CIO Review: Home Depot Fills the Bucket with AI and Digital Tools
• CIO Dive: Home Depot elevates CIO from within as AI adoption plans advance
• Digital Commerce 360: Generative AI tool helps Home Depot online sales grow in Q1

Launch of Magic Apron, a proprietary generative AI tool suite to provide customers with how-to and product answers; introduction of AI-powered chatbot on the website to assist shoppers and increase online sales.

• Sourcing Journal: David's Bridal Embraces AI; Home Depot Introduces Generative AI
• Fortune: Home Depot turns to AI to answer online shoppers' questions
• The Home Depot: The Home Depot Introduces Magic Apron, a Suite of AI Tools
• PYMNTS.com: Home Depot Reportedly Banking on AI to Rebuild Sales

Home Depot leverages AI-powered tools for enhanced customer experience via quick, personalized project support and introduces a RAG-based generative AI model to assist call center staff with response generation.

• Renascence.io: How Home Depot Enhances Customer Experience (CX) with In-store Expertise and Digital Tools
• The Stack: Home Depot DIY GenAI model tells humans what to say

Home Depot expands AI use through extended partnership with Google Cloud, employing machine learning, computer vision, and generative AI to optimize supply chain, inventory, personalized product recommendations and customer experience.

• Procurement Magazine: How Google Cloud is Enhancing The Home Depot's Supply Chain
• PitchGrade: Home Depot (The): AI Use Cases 2024
• Chain Store Age: Home Depot optimizes customer experience, operations with Google Cloud
• PR Newswire: The Home Depot Extends Relationship with Google Cloud to Drive Innovation
• AI Expert Network: Case Study: The Home Depot's AI Journey with Google Cloud
• Retail Insight Network: The Home Depot's Google Cloud link boosts its tech strategy
• Supply Chain 360: AI in Retail: The Home Depot's Success with Google Cloud

Home Depot faces a class action lawsuit alleging violations of California privacy laws due to its use of AI technologies.

• DWMMag: Home Depot Facing Class Action Lawsuit Over Use of AI

Home Depot has been experimenting with ML and computer vision, including the home-grown Sidekick system, to keep shelves stocked and improve inventory management.

• ZDNet: How this retailer uses machine learning and computer vision to keep its shelves full

Michael Carpenter leads AI and data science efforts to optimize backend store operations across 2,300 stores.

• Northwestern University: Talking Data Science with Home Depot's Michael Carpenter

Huiming Qu discusses how Home Depot leverages AI to improve customer experience.

• MIT Sloan Management Review: DIY With AI: The Home Depot's Huiming Qu